Support

Accounts are created by your company's OhmDesk administrator, not by you — there is no self sign-up in the phone app. If you have never been given a password, ask them to set one. They can also reset it if you have forgotten it.

Only to stamp a clock-in or clock-out with where it happened, so the office can match hours to a site. Nothing is recorded between punches or while the app is closed. You can refuse the permission and still clock in — the punch just has no position on it.

Yes. The punch is held on your phone and sent when you have a connection again. It arrives flagged for the office to approve, because the time came from your phone rather than our server — that is normal and it does not mean anything is wrong.

Your office can correct a punch, and they can enter a shift by hand if you never managed to clock in at all. Tell them what the times should have been.

Ask your company's OhmDesk administrator — they can change or remove your records. If you own the account and want the whole company's data deleted, email us and we will do it. See our privacy policy for what we keep and for how long.

Close it completely — swipe it away from the app switcher — and open it twice. Updates download on one launch and apply on the next.